This document describes how Novastitchia prepares and delivers website orders within Singapore. Read it with our Terms and Conditions and Return and Refund Policy. Contact outfit@novastitchia.com for assistance.
Preparation starts after Novastitchia confirms product availability, a serviceable address, and complete customer information. An automated acknowledgment confirms receipt, not dispatch.
Novastitchia may clarify an address, telephone number, size, or instruction. Inaccurate information may cause delays. We may decline orders involving unavailable stock, an unserviceable address, unverifiable details, or previous failed deliveries.
Novastitchia allocates one business day to inspect, package, and dispatch an order after checking the ordered product and size. Business days exclude weekends and Singapore public holidays.
Courier transportation takes one to two business days. The expected total is therefore two to three business days: one for dispatch and up to two in transit.
Timelines are estimates. Address problems, unsuccessful contact, access controls, weather, transport disruption, emergencies, courier capacity, or uncontrollable events may affect delivery. Novastitchia will communicate material delays when practicable.
Novastitchia serves addresses only within Singapore and accepts no overseas orders. Customers must provide a complete address in our supported courier area. We do not arrange international shipping or forwarding.
Regular doorstep delivery costs nothing within our Singapore service area, with no handling or dispatch fee. Any optional service requires prior customer consent.
Novastitchia accepts Cash on Delivery only and collects no online card payment. A recipient and the full payable amount must be available when the courier arrives.
If nobody or the payable amount is available, the courier will make one further attempt. Customers must provide accurate contact information and address access.
If the second attempt fails, the order is automatically canceled. Repeated failures may affect future orders following a fair review of the relevant order history.
Shoppers may cancel while the parcel remains with Novastitchia. Email outfit@novastitchia.com with the order details. Cancellation becomes unavailable upon courier handover. Refusing a dispatched parcel does not restore this option and may be recorded as a failed delivery.
Customers should inspect each delivery. For damage, an incorrect product, or a size differing from the order, contact outfit@novastitchia.com within thirty calendar days of delivery. Our Return and Refund Policy governs eligibility, free collection, inspection, exchanges, and bank-transfer refunds.
A change of mind, style preference, or customer sizing choice does not qualify for return. Non-excludable rights under Singapore law remain unaffected.
Address changes may be requested before dispatch but may be unavailable after processing begins. Do not include bank information in delivery instructions. Responsibility passes as provided by law when delivery is completed to the provided address or official recipient.
This Policy is governed by Singapore law, including the Consumer Protection (Fair Trading) Act 2003, Sale of Goods Act 1979, Unfair Contract Terms Act 1977, Electronic Transactions Act 2010, and Personal Data Protection Act 2012. These laws address fair practices, conforming goods, reasonable terms, electronic communications, and personal data handling.
Nothing in this Policy excludes a right or solutions that cannot lawfully be excluded. If a mandatory statutory requirement conflicts with this Policy, the statutory requirement prevails. Delivery information is collected, used, disclosed, retained, and protected under our Privacy Policy and data protection obligations.
For order status questions, cancellations, address corrections, delivery concerns, or complaints, email outfit@novastitchia.com with the order reference. Novastitchia will respond promptly, consistently with this Policy and Singapore law.