This notice explains how Novastitchia, a Singapore online dress store, collects, uses, discloses, protects, retains, and removes personal data. It applies to visits, orders, deliveries, cancellations, returns, refunds, and communications.
Information may include names, telephone numbers, email and Singapore delivery addresses, ordered products, sizes, delivery instructions, correspondence, return evidence, complaints, and transaction history. Procedural information may include browser type, device information, Internet Protocol address, visited pages, and cookies.
Because Novastitchia accepts Cash on Delivery only, we process no online card payments. Bank details are collected only for accepted refunds and should be provided through our specified channel.
Novastitchia handles personal data only for reasonable business purposes, including to:
Novastitchia will notify customers of new purposes and obtain consent when required.
When supplying personal data, customers consent to its handling for notified purposes. Consent may be withdrawn through outfit@novastitchia.com, subject to legal or contractual restrictions and reasonable notice. We will explain consequences. Withdrawal does not affect earlier lawful processing and may prevent an order, delivery, return, or refund.
Novastitchia may share necessary data with couriers, technology or hosting providers, advisers, banks, regulators, or authorities. Recipients receive only information needed for their function. Personal data is never sold. Providers must protect it and use it only as sanctioned.
Where personal data is transferred outside Singapore, Novastitchia will take appropriate steps to provide protection comparable to the standard required under Singapore data protection law.
We use reasonable administrative, procedural, and physical safeguards designed to prevent unsolicited access, collection, use, disclosure, copying, modification, loss, disposal, or similar risks. Measures may include access controls, limited staff access, safe systems, confidentiality requirements, and appropriate disposal practices. No transmission or storage method can be said to be completely safe.
Personal information remains stored only while needed for the purpose collected or for legal, accounting, dispute, fraud-prevention, or operational requirements. When retention is no longer necessary, Novastitchia will safely delete, anonymize, or otherwise dispose of the information using reasonable methods.
Shoppers may request access to personal data held by Novastitchia and information about how it was used or disclosed, subject to permitted exceptions. Customers may also request correction of inaccurate or incomplete data. Email outfit@novastitchia.com with sufficient identifying and request details. We may verify identity before responding and will handle requests within applicable legal timelines. Any permitted fee will be communicated beforehand.
Marketing messages will be managed consistently with consent requirements, the Do Not Call provisions, and applicable marketing laws. Customers may unsubscribe through the method provided or email outfit@novastitchia.com. Active-order messages are not promotional.
Customers may adjust browser controls to reject cookies, though functions may be affected. Where required, cookie choices will be requested and explained.
Novastitchia will assess suspected personal data breaches, take reasonable containment and remediation steps, and notify the Personal Data Protection Commission and affected individuals when Singapore law requires notification.
This Policy is governed by the Personal Data Protection Act 2012, including its Do Not Call provisions, the Personal Data Protection Regulations 2021, Electronic Transactions Act 2010, Spam Control Act 2007, Consumer Protection (Fair Trading) Act 2003, and other applicable Singapore requirements. Mandatory legal rights prevail over inconsistent wording in this Policy.
Questions, consent withdrawals, access or correction requests, privacy complaints, and incident reports may be sent to our privacy contact at outfit@novastitchia.com. Novastitchia will review each matter and respond consistently with Singapore law.
Novastitchia may revise this Policy for operational, technological, or legal changes. The revised version will be posted with an updated effective date and will apply prospectively unless another approach is legally required.